Before you book
What to expect, and what we ask of you.
- Running late
- We hold your slot for 15 minutes past your start time.
- Not turning up
- 50% of the service.
- Cancelling late
- Free before that, then within 1 day, 20% of the service; within 12 hours, 35% of the service; within none, 20% of the service.Taken automatically from the card you booked with.
Changes, lateness and no-shows
- Running late
- We hold your slot for 15 minutes past your start time.
- Not turning up
- 50% of the service.
- Cancelling late
- Free before that, then within 1 day, 20% of the service; within 12 hours, 35% of the service; within none, 20% of the service.Taken automatically from the card you booked with.